Engaged Clients


Pinnacle delivers “wow” service.

Our associates are intent on impressing our clients with an experience they simply can’t get at any other financial services firm.

Pinnacle’s own surveys and independent research by Greenwich Associates show that we are excellent at meeting our clients’ needs in an engaging way that results in great loyalty.

Awards from Greenwich Associates
Financial consulting and research firm Greenwich Associates recognized Pinnacle for the sixth consecutive year for distinguished service in five categories, including regional awards for overall satisfaction in small business and middle market banking. The firm also won regional awards for cash management and likelihood to recommend.

High Scores on Client Satisfaction Surveys
While we appreciate awards from independent third parties, we find the most value in hearing straight from clients. Pinnacle is intentional about surveying clients to see what’s working and what we could improve. We are proudest that 96.7 percent of respondents agree that “Pinnacle is recognizably better than its competition.”

Our Brentwood office hosted a luau to thank clients for their business.

Key Strategies for Engaging Our Clients
External research and client feedback validate the importance of Pinnacle staying the course with the same business strategies we’ve employed since the firm’s inception. These three strategies have been key to our success in Nashville and Knoxville and will be drivers in Memphis and Chattanooga as well:

  1. Focus primarily on businesses, their owners and employees, as well as consumers who desire more from their banking relationship than just the best price.
  2. Hire and retain highly experienced and qualified financial services professionals.
  3. Provide distinctive service, effective advice and extraordinary convenience in exchange for premium pricing.

M. Terry Turner, President and CEO introduces the 2015 Online Annual Report